Global YO eSIM Setup Guide

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In today’s fast-paced, interconnected world, staying effortlessly connected while traveling is more crucial than ever. Global YO’s innovative eSIM technology offers seamless connectivity across over 200 countries, giving you fast, reliable mobile data wherever you go—without the need for a physical SIM card. But Global YO’s eSIM isn’t just about keeping you connected; it’s about transforming your travel experience.

With the Global YO app, you unlock a treasure trove of benefits that enhance every aspect of your journey. Enjoy low-cost international calls, access AI-powered city guides with insider celebrity tips, and get personalized travel recommendations to make your adventures smoother and more enjoyable. Plus, dive into a curated selection of over 500 indie films to entertain yourself on the go.

The Global YO app also offers unlimited rewards and exciting opportunities for fun, ensuring that your trip is as enjoyable and fulfilling as possible. As you set out on your travels, Global YO’s eSIM is your gateway to a seamless, enriching experience from start to finish. Ready to get started? Let’s walk through the simple steps to set up your Global YO eSIM and make your travel dreams a reality.

Compatibility Check

List of iPhone models (iPhone XS, iPhone XR, new iPhone models, etc.) that support eSIM technology and cellular data network

Before diving into the eSIM setup process, it’s crucial to ensure that your mobile device is eSIM compatible. eSIM technology is a relatively recent advancement, and while many modern smartphones support it, there are still some devices that do not. To make sure you’re not wasting time with a device that can’t use an eSIM, it’s important to verify compatibility first.

To check if your device is compatible, simply visit the eSIM Compatibility Check page. This page provides a comprehensive list of supported devices and will guide you through the process of verifying your phone’s eSIM capabilities. You can also check eSIM compatibility in the Help Section of the Global YO app. If your device is not listed or you encounter any issues, you can review the user manual or official documentation for your mobile device. Additionally, reaching out to your device’s manufacturer can provide confirmation on eSIM support.

Setting Up Global YO eSIM on Android

Lear how to set up an eSIM cellular plan (digital SIM card) on Android with a confirmation code

Getting started with Global YO’s eSIM on your Android device is a straightforward process. With the Global YO app, you have two convenient options for eSIM activation: via a QR code or manual setup. Simply follow the provided instructions for your chosen activation method to complete the setup and ensure seamless connectivity during your travels.

Prerequisites

Before you start, make sure you have:

  • The Global YO app installed on your device.

  • The QR code or manual activation details provided by Global YO.

  • A Wi-Fi connection to complete the setup process.

Activating Your eSIM via QR Code

  1. Open Settings: Swipe down from the top of your screen and tap the gear icon to access your device’s Settings.

  2. Navigate to Connections: Select “Connections” from the Settings menu.

  3. Access SIM Card Manager: Tap on “SIM card manager” (this may also be labeled as “SIM manager” depending on your device model).

  4. Add Mobile Plan: Choose “Add mobile plan” to start the setup process.

  5. Scan Carrier QR Code: Tap on “Scan Carrier QR code” to use the QR code option for activation.

  6. Scan the QR Code: Use your device’s camera to scan the eSIM QR code you received from Global YO.

  7. Add eSIM Plan: Once the eSIM plan is detected, tap on ‘Add’ to proceed.

  8. Activate the Plan: Select “OK” to turn on the plan. Your eSIM plan will be activated automatically once you connect to the destination network.

Activating Your eSIM Manually

  1. Open Settings: Swipe down from the top of your screen and tap the gear icon to access your device’s Settings.

  2. Navigate to Connections: Select “Connections” from the Settings menu.

  3. Access SIM Card Manager: Tap on “SIM card manager” (or “SIM manager” depending on your device).

  4. Add Mobile Plan: Choose “Add mobile plan” to begin manual setup.

  5. Manual Installation: Tap on “Manual installation” and enter the SM-DP+ address and activation code provided by Global YO.

  6. Connect: After entering all required information, tap on “Connect” to initiate the manual activation.

  7. Activate the Plan: Your eSIM plan will be activated automatically once you connect to the destination network.

Final Steps

  • Ensure Activation: Your plan should activate automatically when you connect to the local network at your travel destination.

  • Check Connectivity: Verify that you have a working connection and can access mobile data as expected.

Troubleshooting Common Issues:

  • Invalid QR Code: Ensure the QR code is not expired and try scanning again.

  • Network Not Available: Restart your device and check network settings.

  • Error Messages: Verify the activation details or contact Global YO support (soporte@yomobile.com) for assistance.

Setting Up Global YO eSIM on iOS

eSIM installed shown on an iPhone screen / eSIM on iPhone

For Apple devices, getting your Global YO eSIM up and running is a breeze, whether you prefer using a QR code or entering details manually. Follow these simple steps to set up your eSIM compatible iPhone and enjoy uninterrupted connectivity on your adventures:

Prerequisites

Before beginning, make sure you:

  • Install the Global YO app on your iPhone.

  • Obtain the QR code or manual activation details from Global YO.

  • Connect to a Wi-Fi network to complete the setup process.

Activating Your eSIM via QR Code

  1. Add eSIM: Click the provided link to start the installation directly on your iPhone.

  2. Press and Hold QR Code: Follow the prompt to press and hold the QR code image.

  3. Install eSIM: Tap “Add eSIM” to complete the installation.

  4. Activate New eSIM: If asked, permit Apple to share your device’s EID number with Global YO to finalize activation.

  5. Confirm Installation: Once the eSIM is successfully installed, you’ll receive a confirmation message

Activating Your eSIM Manually

  1. Add eSIM: Tap “Enter Details Manually” to start the manual activation process.

  2. Enter Details: Enter the SM-DP+ address provided by Global YO and input the activation code.

  3. Label Your New eSIM: Select the eSIM as your “Primary” line if you want it to be your default option.

  4. Set Up Your Data Provider:

    • For Immediate Use: Choose the new Global YO eSIM for Cellular Data. Note that you’ll need an internet connection to activate data.

    • For Later Use: Keep your current provider as the primary Cellular option until you’re ready to activate your Global YO plan.

  5. Activate Data Plan: Once you connect to the destination network, your eSIM plan will activate automatically.

Managing Your eSIM

  1. Turn On Line: Go to Settings > Cellular and turn on the new eSIM line.

  2. Enable Data Roaming: Make sure “Data Roaming” is turned on to use your data plan while traveling.

  3. Select Cellular Data: Choose Global YO eSIM for Cellular Data to ensure you’re using your new plan.

Troubleshooting Common Issues:

  • QR Code Not Working: Double-check the QR code and try scanning again.

  • No Network: Restart your device and ensure the eSIM is correctly set up in the Cellular settings.

  • Activation Issues: Re-enter the activation details or contact support (soporte@yomobile.com) if problems persist.

By following these steps, you’ll have your Global YO eSIM set up and ready to go, ensuring a smooth and connected travel experience. Enjoy your journey with seamless connectivity and all the benefits that come with Global YO!

How can I reinstall a deleted eSIM or reinstall an existing eSIM in my new phone?

If you delete your eSIM from YOverse or lose your device, you cannot reinstall it, so if you plan to buy another plan at a later date, you will need to pay the activation fee of $0.70 Euro (which covers your eSIM for 1 year) again and reinstall a new eSIM.

How can I delete an eSIM from my phone?

If you wish, you can manually remove your eSIM. To remove your eSIM follow these steps:

Go to Settings

  • Tap Mobile data or Mobile data

    • Tap your mobile plan

    • Tap “Remove mobile plan”

If you remove your eSIM you will no longer be able to connect through this line. Any contacts you have associated with this line will default to your preferred line.

How can I allow data switching between my plans? [Advanced users]

To allow your phone to automatically select which SIM to use data from based on coverage and availability, turn on “Allow mobile data switching” in your settings. Note that if you are roaming and only want to use your YOverse eSIM or data, you should then make sure that “Allow mobile data switching” is turned off. If “Allow mobile data switching” is turned on, your phone will automatically use data from both phone plans, depending on which network is strongest at any given moment. This option is best for people who want to stay connected no matter what. There is no way to know which plan is being used at any given time, however, so this option can consume data quickly if you are not aware of it. To turn on Allow mobile data switching, follow these steps (steps may vary depending on phone model):

  • Go to Settings

  • Tap either Cellular or Mobile Data.

  • Tap Mobile Data.

    • Turn on Allow Mobile Data Switching

Your data line automatically switches for the duration of your call. Mobile data switching will not work if you are currently roaming and both eSIMs are not set to allow data roaming. Check with your provider for availability and to find out if additional charges apply.

How do I see how much data is left on my plan?

You are able to see it in the application in the “My eSIM” bubble; click on the data plan under “Active Data Plans” to view its remaining data. Once your data runs out, you will no longer have an internet connection without Wi-Fi.

Uliana Aitakayeva

uliana@yomobile.com

Uliana Aitakayeva is a tech-savvy traveler with a deep understanding of eSIM technology. As a telecom engineer, she offers practical advice on using eSIMs worldwide. Her posts focus on cost-effective strategies, carrier insights, and regional tips. When not traveling, Uliana enjoys photography and exploring local cuisines.