To ensure your eSIM works properly, you must enable Data Roaming. Follow these steps:

1. Go to your phone’s Settings.
2. Tap either Cellular or Mobile Data.
3. Select your Global YO plan.
4. Scroll down to Data Roaming.
5. Toggle the switch to ON.

My data is not working! How to set up the APN?

For Android:

1. Go to Settings > Network and Internet > Internet.
2. Tap the Settings icon next to the Global YO eSIM.
3. Tap Access point names and then the new data connection icon (+).
4. Enter “globaldata” in both the Name and APN fields. Leave other fields as default.
5. Save the APN and select it.

For iOS:

1. Go to Settings > Cellular > Mobile Data Network.
2. Select your eSIM under Mobile Plans.
3. In the APN field, enter “globaldata”.
4. Leave the username and password fields empty.

An eSIM is a digital SIM that allows you to activate a cellular plan from Global YO without the need for a physical SIM card, facilitating easier connectivity.

Yes, your device can accommodate both a physical SIM and an eSIM simultaneously, thanks to Dual SIM technology, allowing seamless data connection switching.

To use data, a Global YO eSIM must be installed since our plans are linked directly to eSIM technology.

You can retrieve your eSIM’s QR code anytime via the Global YO App under the “My eSIM ” section. Remember, each QR code is valid for one installation only.

Yes, top-ups are available directly through the Global YO eSIM+ App.

As the Global YO eSIM+ does not include a phone number, it is designed solely for data. Calls can be made via our YO.IO app.

Your eSIM+ will be delivered immediately via email and through our app once your payment is processed.

To delete your eSIM+ after use, navigate to your phone’s SIM card manager. However, we generally recommend keeping it for potential future use.

The eSIM+ is designed for a single use. Once activated, it cannot be reinstalled or transferred.

You can check your remaining data anytime through the Global YO app under the “My eSIM” section.

It is advisable to set up your eSIM+ before departure to ensure connectivity upon arrival.

To set up your eSIM+, scan the QR code provided via email and follow the instructions on your device.

Most modern smartphones are eSIM compatible. This includes models like iPhone XR and later, Google Pixel 2 XL and later, and Samsung Galaxy S20 and later. Ensure your device is unlocked for use.

YOYO$ are reward points earned by using the Global YO app. These points can be exchanged for mobile data, entertainment, or products from our partners.

Absolutely! You can use your YOYO$ to pay for up to 50% of your data package costs.

Global YO provides extensive 4G LTE coverage, ensuring reliable internet connectivity throughout .

Depending on the local coverage, you can enjoy up to 4G, LTE, and even 5G speeds.

Yes, you can maintain your WhatsApp number and all associated data as the eSIM+ operates independently of phone numbers.

Refunds are processed according to our refund policy, which outlines specific conditions and guidelines.

This depends on the specific data package you choose; please refer to the product information for details.

Data packages range from 3GB to unlimited, tailored to meet various needs and preferences.

No, the Global YO eSIM+ is designed primarily for data usage, and does not include a local phone number.